After being activated by the repeated use of the word "court," Home Depot and their minions suddenly came upon five orphan kitchen cabinets somewhere in the Atlanta sphere, and managed to deliver them undamaged today. We're still shy one, but hey. More exciting adventures to come, such as "Disappearing Closet Doors."
Thursday, February 06, 2003
Posted
10:23 AM
by Rob Holland
Oh-oh-oh-oh Those Kitchen Cabinet Blues!
The planned installation of new kitchen cabinets, which should have taken place about three weeks ago, was ground to a screeching halt by the discovery that fully half of the cabinets ordered and shipped to us were damaged, either before or during transit. That's a pretty high average, even for something as difficult to move as furniture. After telling us they didn't especially want the busted ones back (they're still littering the landscape at the house), they reordered them. They were due for delivery earlier this week, and the truck did indeed show up on Monday or Tuesday (after missing one appointment entirely) but had only 1 of 6 cabinets that were supposed to be on the truck. A call to the cabinet company led to an APB going out, but the cabinets, as far as I know, have not been found, and have once again been reordered. Meanwhile another cabinet, shipped separately, arrived yesterday and was found to have the back blown out, so it has also been reordered, for the second time.
I had been trying to deal with this situation calmly and amicably, but yesterday I got on the phone and read out anybody who had the misfortune to pick up their receiver. Home Depot, at both the corporate and store levels, was mainly interested in telling me why this whole thing was not their problem. Since they took my money and put it in their bank account, I informed them that they better use their influence with the cabinet company to get this fixed. I am not optimistic. I've seriously considered picketing their Ponce de Leon store.
Meanwhile we remain kitchenless, and forward progress has mostly stopped. We can't put floors in until the cabinets are installed. Some miscellaneous painting is about all that is being done right now. And we picked out some tiles for the downstairs landings and bathroom. The tiles came from a new store in Atlanta, the Floor and Decor Total Liquidation Outlet, which has more tile in one place than I've ever seen.
